8 of the most common troubleshooting questions listed below:

My IP VideoPhone displays a message "Searching..." on the bottom right hand corner of the LCD screen, and the LED indicator turns red?

• There are some possibilities: 
• 1.  On the VideoPhone, go to "About" page and ensure the user can see a value in the PHone number and IP address.  If not, switch off the VideoPhone, reset the DSL/Cable moden (if any), and switch on the VideoPhone again. 
• 2.  Make sure the VideoPhone has proper network settings according to the "Configuration" section of the manual. 

My IP VideoPhone has no self-view (i.e. I can't see myself!).

• Please try the following:
• 1.  Press 'MENU' button, scroll down and select 'SETTINGS' and 'PHONE SETTINGS'' to ensure the "video source' is set to "internal" camera mode.
• 2.  Ensure the camera shutter is open

My IP VideoPhone is unable to call another VideoPhone.

• Make sure the message 'Searching...." is not shown on the LCD screen.  Check if the RJ-45 Ethernet cable is connected properly to the WAN port of the VideoPhone.  If problem persists, reboot the VideoPhone and try again.

My IP VideoPhone displays a message "Network Unavailable" on the LCD screen when trying to make an outgoing call.

• Make sure the message "Searching..." is not shown on the LCD screen.  Check if the RJ-45 Ethernet cable is connected properly to the WAN port of the VideoPhone.  If problem persists, reboot the VideoPhone and try again.

My IP VideoPhone displays a message "Number Unavailable" on the LCD screen when trying to make an outgoing call.

• The VideoPhone of the called party is not reachable temporarily due to network outage, or it may be switched off.  Try calling the remote party at a later time.

Cannot see the VideoPhone user from the other end.

• There are some possibilities:
• 1.  Ensure the "privacy": mode of the other end is not activated.
• 2.  Make sure the LCD screen is displaying the remote view, or the picture-in-picture view by pressing the 'VIEW' button.

Cannot hear the VideoPhone user from the other end.

• Ensure the "MUTE' mode of the other end is not activated.

During PPoE login, LCD display message <PPoE login failed> is displayed

• Ensure the correct PPoE user and PPPoE password are configured in the VideoPhone and try the PPPoE login again.